Skip to content

Free worldwide shipping on orders $79

Cart

SHIPPING&RETURN

Due to the global impact of COVID-19, production and delivery times have been delayed by up to 10 business days than the time frame below. We truly apologize for this inconvenience and appreciate your understanding in this period.

Wish you and your family all the best.

-------------------------------------------------------------------------------------------------------

All items offered on Rubbea are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

Shipping carrier: USPS, DHL, EMS, Local Post...

Orders are processed when the payment is accepted.

SHIPPING & HANDLING

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Product  Process Time 
Shipping time
Apparel 3 - 5 business days
5 - 9  business days
Mug
3 - 5 business days
5 - 9  business days
Pet bowl
3 - 5 business days
7 - 10 business days
Ornaments
5 - 7 business days
7 - 10 business days

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

RETURN POLICY

1. Receive a faulty unit, or the wrong product

Please contact our Customer Support team to start the return process. 

Our customer service team will review the return request and will send further instructions if the return is approved.Our team will bear the freight charges for the return of the goods

2. Items of good quality

If you receive it and find yourself taking the wrong size, color, dislike or other reasons,Please contact customer service, we can accept the return of the goods in good condition. (At this point, the buyer is required to bear the freight.)

Please contact our Customer Support team to start the return process. Please include the following information:

  • Order number
  • Proof of purchase-Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number 

Where do I send returns?

Please contact our Customer service at sales service service@rubbea.com to get the returned address.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

 

CUSTOMER SERVICE 

Should you have any inquiries, feel free to send us email : service@rubbea.com